Return Policy for FutureLuis

Effective Date: December 5, 2024

At FutureLuis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process to help resolve your concerns. Please review our return policy below, which outlines the process, conditions, and requirements for returning products.

1. General Return Guidelines

We accept returns of products purchased from FutureLuis under the following conditions:

  • Return Window: You can return items within 30 days from the date of purchase for a full refund or exchange.
  • Condition of Items: Items must be unused, in original condition, and in their original packaging (if applicable). Products that have been opened, used, or damaged are not eligible for return, unless they are defective or faulty.
  • Proof of Purchase: To initiate a return, we require proof of purchase. This can be an order confirmation email, receipt, or order number.
  • Non-returnable Items: Some products are non-returnable due to hygiene or safety reasons (such as personal care items, perishable goods, or products marked as final sale). These items will be clearly indicated at the time of purchase.

2. Return Process

To begin the return process, please follow the steps below:

a. Contact Customer Service

Please reach out to our customer service team via email at [email protected] within the return window. Include the following details in your email:

  • Your order number
  • The product(s) you wish to return
  • Reason for the return (optional)

Our team will respond with instructions for returning the item(s), including a return authorization number (if applicable) and return shipping instructions.

b. Shipping the Return

Once you receive the return instructions, securely pack the item(s) in their original packaging (if available) and ship them back to the following address:

FutureLuis Returns 96178 Tidal Bay Ct Yulee, Florida (FL), 32097 USA

You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., receiving a defective or incorrect product). We recommend using a trackable shipping service to ensure the return reaches us safely. We are not responsible for returns lost in transit.

c. Inspection and Approval

Once we receive the returned item(s), our team will inspect them to ensure they meet the return requirements. If the return is approved, we will process your refund or exchange promptly.

3. Refunds

Refunds are processed in the original form of payment. Please note the following:

  • Refund Timeframe: After we approve your return, please allow 7–10 business days for your refund to be processed. Refunds may take additional time depending on your payment provider.
  • Partial Refunds: If the returned product is not in original condition (e.g., missing parts, damaged packaging), a partial refund may be issued based on the condition of the product.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., receiving a defective or incorrect item).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team at [email protected]. We will help facilitate the exchange, subject to product availability.

If the exchange is for an item of higher value, you will be required to pay the difference in price. If the exchange is for an item of lower value, we will issue a refund for the difference after the return is processed.

5. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our customer service team immediately at [email protected]. We will arrange for a return and provide you with a full refund or send you a replacement, depending on your preference.

  • Photos of the Issue: To help us resolve the issue quickly, please include photos of the damaged or incorrect item when you contact us.

6. International Returns

If you are returning a product from outside the United States, please contact our customer service team for further instructions. International returns are subject to the same return window (30 days), but please be aware that return shipping costs are the responsibility of the customer. Refunds for international returns will be processed in U.S. dollars and may be subject to exchange rate fluctuations.

7. Non-Returnable Items

Some products are non-returnable due to hygiene or safety reasons. These include:

  • Personal care items (e.g., skincare, beauty products)
  • Perishable items
  • Digital downloads or software
  • Gift cards

These products will be clearly indicated during checkout, and they are not eligible for a return or refund.

8. Contact Us

If you have any questions or concerns about your return or need assistance with the process, please contact our customer service team: