Sale Policy for FutureLuis

Effective Date: December 5, 2024

At FutureLuis, we strive to offer high-quality products at competitive prices while delivering an excellent customer experience. Our Sale Policy is designed to clearly outline the terms and conditions for all sales, discounts, and promotional offers. By participating in any sales or promotions offered by FutureLuis, you agree to the terms specified in this policy.

Please review the details below to understand how our sale events work and to ensure a smooth shopping experience.

1. General Sale Terms

All sales at FutureLuis are governed by the following terms:

  • Sale Prices: Sale prices and discounts are only applicable to items marked as being on sale or included in specific promotions at the time of purchase. Prices are subject to change and may vary based on promotions, availability, or time-limited offers.
  • Eligibility: To be eligible for a sale or discount, you must complete the purchase while the promotion is active. Prices cannot be adjusted after a purchase is made, and offers cannot be applied retroactively.
  • Limited-Time Offers: Some sales may have limited-time offers. These sales will be clearly marked with start and end dates on our website. Once the sale ends, the promotion or discount will no longer be valid, and regular prices will apply.
  • Availability: Products on sale are subject to availability. Once stock runs out, the sale price may no longer be available. FutureLuis is not responsible for out-of-stock items during sale events.

2. Discounts and Promo Codes

Occasionally, FutureLuis offers promotional discounts, coupon codes, and limited-time deals that can be applied at checkout. Please review the following information regarding the use of promo codes and discounts:

a. Promo Code Use

  • If you receive a promo code, you can enter it during checkout to receive the applicable discount. Only one promo code can be used per order.
  • Promo codes are valid only for the specified time period and cannot be used after the expiration date.
  • Some promo codes may have minimum purchase requirements (e.g., spend $50 or more to qualify). Please read the terms and conditions associated with each promo code.

b. Discount Limitations

  • Discounts offered during sales or promotions cannot be combined with other offers, unless explicitly stated otherwise.
  • Discounts may not apply to certain categories of products, including but not limited to clearance items, gift cards, or sale items marked as final sale.

c. Price Matching

  • FutureLuis does not offer price matching during sales or promotions. Once a sale has ended, prices may change, and products may no longer be available at the discounted rate.

3. Final Sale Items

Some items on our website may be marked as “Final Sale” during sales events. These items are not eligible for returns, exchanges, or refunds unless the product is defective or damaged upon arrival. Please ensure that you carefully review the product details and descriptions before purchasing final sale items.

a. Clearance Items

Clearance items are heavily discounted and are considered final sale. These items are non-returnable, non-refundable, and non-exchangeable. Be sure to check the product description for clearance status before completing your purchase.

4. Shipping and Handling During Sales

During sales events, shipping and handling times may vary due to high order volume. While we strive to process orders as quickly as possible, please allow extra time for order fulfillment. Please note the following:

  • Shipping Fees: Shipping fees may not be included in the sale price, and customers may be responsible for paying shipping costs, depending on the promotion. Some sales events may offer free shipping for qualifying orders.
  • Order Processing: Orders placed during sales events may take longer to process due to high demand. We appreciate your patience and will notify you if any delays occur.
  • International Orders: Sales promotions may apply to international orders; however, additional customs duties, taxes, and shipping fees may apply. These charges are the responsibility of the customer.

5. Exchanges During Sales

Exchanges during sales events are subject to the availability of the desired product. If you wish to exchange a sale item for a different size, color, or product, you must initiate the exchange process within the return window (typically 30 days after purchase). However, please note that items marked as “Final Sale” cannot be exchanged.

a. Limited Availability

Due to the nature of sale events, some sale items may have limited stock, and exchanges may not always be possible. If your exchange request cannot be fulfilled due to stock limitations, you may need to return the product and purchase an alternative item at regular price.

6. Sale Policy and Refunds

Refunds for items purchased during sales are processed according to our standard return policy. If you wish to return a sale item, please follow the instructions outlined in our Return Policy. The refund amount will be the price paid at the time of purchase, which may be lower than the regular price of the item.

  • Sale Discounts: Refunds will be issued based on the sale price paid for the item. For example, if a product was purchased during a 30% off promotion, your refund will reflect the discounted price.
  • Defective or Damaged Items: If you receive a defective or damaged item, we will gladly offer a full refund or exchange in accordance with our return policy. Please contact us immediately if you encounter any issues with your order.

7. Promotions and Email Sign-Up Offers

From time to time, FutureLuis may offer additional promotions to customers who subscribe to our email list or follow us on social media. These promotions may include:

  • Special discounts for new customers
  • Exclusive email-only sales
  • Birthday or anniversary offers
  • Flash sales and limited-time promotions

By subscribing to our email list, you consent to receive promotional messages and offers from FutureLuis. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or contacting us directly at [email protected].

8. Price Adjustments

Price adjustments for sale items are not offered after a purchase has been made. If an item you purchased goes on sale after your order, we will not issue a refund or credit for the difference in price. If a promotion ends and the item goes back to its regular price, the regular price will apply to new purchases.

9. Customer Service and Support

If you have any questions regarding a sale, discount, or promotion, our customer service team is available to assist you. Please contact us at: